Terms and Conditions

Terms & Conditions Tanemera — Website & Services

Last updated: August 1, 2025

These Terms & Conditions govern your access to and use of the websites, products, and services offered by Tanemera (“Tanemera”, “we”, “us”, “our”). By accessing or using our Services, you agree to these Terms.

1. Definitions

“Services” means our websites, apps, portals, content, software, and any related products or support we provide.

“User”, “you”, “your” means the individual or entity accessing or using the Services.

“Order” means a purchase, subscription, or enrolment you complete with us.

2. Acceptance of Terms

• You must be at least 18 years old or the age of majority in your jurisdiction to use the Services.
• By creating an account, placing an Order, or using the Services, you accept these Terms and any policies referenced herein (including our Privacy Notice).
• If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

3. Services

• We may add, change, or discontinue features from time to time. Material changes will be communicated where reasonably practicable.
• Some features may be in beta or pre‑release and provided “as is”.
• We may impose reasonable limits on usage to protect service integrity.

4. Accounts & Security

• Provide accurate, current information and keep it updated.
• Keep credentials confidential and do not share your account.
• You are responsible for all activity under your account. Notify us immediately of suspected unauthorized use.

5. Orders & Payment

• An Order is accepted when we confirm it or provide access/fulfilment.
• We may decline or cancel an Order, including in cases of suspected fraud or pricing errors. If charged, you will be refunded for cancelled Orders.
• Where applicable, you authorize us to charge your selected payment method for due amounts.

6. Pricing, Taxes & Billing

• Prices are shown in the displayed currency unless stated otherwise and may change from time to time.
• Taxes (including VAT/GST/sales tax) may apply based on your location and will be added as required by law.
• Invoices and billing records are provided electronically.
• Company details: [Company Legal Name], [Address], [Registration No.], [VAT/GST No.].

7. Subscriptions & Renewal

• Subscriptions renew automatically at the end of each term unless you cancel before renewal.
• We will disclose renewal period and price at checkout and in your account.
• Price changes will be notified in advance and take effect on the next term.
• You can cancel at any time; access continues until the end of the paid term unless stated otherwise.

8. Delivery & Fulfilment

• Digital items are delivered via account access or download. Physical shipments (if any) include estimated delivery windows.
• Risk in goods passes on delivery. Title passes upon full payment unless required otherwise by law.

9. Returns, Refunds & Cancellations

• Eligibility for refunds depends on the product/service type and applicable consumer laws in your jurisdiction.
• We generally do not refund for: change of mind after access/use, misuse, or incompatibilities outside stated requirements.
• If the Services are defective or not as described, contact us promptly so we can repair, replace, or refund as required.
• EEA/UK consumers may have statutory withdrawal rights for certain purchases; nothing in these Terms limits non‑waivable rights.

10. Intellectual Property

• The Services, including content, trademarks, and software, are owned by us or our licensors and protected by law.
• We grant you a limited, revocable, non‑transferable license to use the Services for their intended purpose, subject to these Terms.
• Do not copy, modify, distribute, reverse engineer, or create derivative works except as permitted by mandatory law.

11. Acceptable Use

• No unlawful, infringing, harmful, deceptive, or abusive activity.
• No interference with service integrity or security (including unauthorized access, load testing without consent, or malware).
• No violation of others’ rights (privacy, IP, publicity) or applicable export/sanctions controls.

12. Third‑Party Services

• The Services may interoperate with third‑party products. Their terms and privacy practices apply to your use of those products.
• We are not responsible for third‑party content or availability.

13. Privacy & Data Protection

• We process personal data as described in our Privacy Notice and in accordance with applicable laws.
• If we act as a processor for your organization, a data processing agreement may apply.
• You are responsible for providing required notices and obtaining consents from your end users where applicable.

14. Security

• We apply reasonable technical and organizational measures to protect data and Services.
• No method of transmission or storage is completely secure; you use the Services at your own risk.

15. Disclaimers & Warranties

• Except where prohibited by law, the Services are provided “as is” and “as available”.
• We do not warrant uninterrupted or error‑free operation, nor that the Services meet your requirements.
• For consumers, statutory warranties that cannot be excluded remain in force.

16. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business.
• Our aggregate liability for all claims relating to the Services is limited to the greater of: (a) the amounts you paid to us for the Services causing the claim in the 12 months before the event, or (b) [Currency] [Amount].
• Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

17. Indemnification

You will indemnify and hold us harmless from claims, damages, liabilities, and costs arising from your unlawful use of the Services or violation of these Terms, to the extent permitted by law.

18. Suspension & Termination

• We may suspend or terminate access for breach, security risks, non‑payment, or as required by law or a competent authority.
• Upon termination, your right to use the Services ends and we may delete or deactivate your account per our retention policies.

19. Governing Law & Disputes

• These Terms are governed by the laws of [Jurisdiction], without regard to conflict‑of‑laws rules.
• Courts located in [Venue/Jurisdiction] will have exclusive jurisdiction, except where mandatory consumer protection laws provide otherwise.
• For EEA/UK consumers, you may bring claims in your country of residence as required by law.

20. Changes to These Terms

• We may update these Terms from time to time. Material changes will be notified by reasonable means.
• Continued use after the effective date constitutes acceptance of the updated Terms.

21. Contact

Tanemera
123 Clock Tower, Business Bay, Dubai, UAE.
info@tanemera.com